Company Policy
Documents Required from Client for Processing the Order
- Authentic Purchase Order
- Company Logo
- Firm Full Name
- CIN No.
- GST No.
- Complete Registered Address
- Customer Care E-mail ID
- Company’s Website Address
- Customer Care Number
- Registered Trademark Details (Name, Logo, Product Name)
Quotation and Initial Payment
Upon receipt of the requested business details, you will receive a formal quotation. Acceptance of this quotation and a 50% payment of the quoted amount are required to commence work on the order.
Authenticity and Legal Responsibility
You are responsible for any legal actions resulting from unauthentic, illegal, or fraudulent information or documents provided. This includes trademarks and licenses.
Trademark Liability
Registered trademarks are the sole responsibility of the client. Akshay Enterprises will not be liable for trademark issues.
Return Policy
Products are non-returnable once sold.
Payment Terms
Payment Schedule:
50% payment with Purchase Order.
50% payment before dispatch.
Dispatch is approximately 15 days after the provided balance payment is made.
Additional Charges:
Packing and packaging charges are extra and payable in advance.
Advance payment is non-refundable.
Quotation Validity:
Quotations are valid for 7 days.
Orders Below 1.5 Lakh:
For orders under 1.5 Lakh, 75% advance payment is required.
New Packaging Material:
New packaging material requires 15 days procurement time.
100% packaging material cost must be paid upfront and will be deducted from the final invoice.
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Dispatch Quantity
Dispatched quantity may differ by (+/-) 1% from the ordered quantity.
Marketing Material
Marketing materials for online or print media must be approved by Akshay Enterprises before publication. We are not responsible for any claims related to published content.
Taxes
GST extra as applicable.
Delivery Terms
Final Order Dispatch:
Dispatch within 15 days after the provided balance payment is made.
Single Point of Contact (SPOC):
Assign an SPOC to avoid delays.
Interest on Pending Payments:
Interest of 2% per day on pending payments if final payment is overdue.
Transportation:
Transporter selection with buyer’s consent.
Manufacturer is not liable for damages during transportation.
Transportation charges borne by the buyer ex-factory.
Legal Terms and Conditions
Jurisdiction:
- All legal matters are subject to Jaipur Jurisdiction.
Bank Account Details:
- ACCOUNT NAME: AKSHAY ENTERPRISES (ICICI BANK)
- ACCOUNT NO.: 674605500072
- BRANCH: BANIPARK, JAIPUR
- IFSC CODE: ICIC0006746
Refund Policy (No Refund Policy)
All purchases are final and non-refundable. Customers should review product details and consult customer service before purchase.
Product Insurance
Customers are responsible for insuring products. Post-dispatch, damage responsibility lies with the insurance company.
Disclaimer Clause
Acceptance of Bulk Orders Only
Akshay Enterprises caters to bulk orders only. Orders in large volumes are accepted. For bulk order inquiries, contact our customer service team.
Accuracy of Information
We strive for accuracy but make no warranties regarding the completeness or reliability of the website content. Content is subject to change without notice.
Product Representation
Product images and descriptions are illustrative. Actual products may vary. Contact our sales team for precise product information.
Limitation of Liability
Akshay Enterprises is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website. Use is at your own risk.
Third-Party Links
Our website may contain third-party links. We do not endorse or control these sites and are not responsible for their content.
Grievance Closure Procedures
Introduction
Akshay Enterprises is committed to resolving grievances promptly. Your feedback helps us improve.
Grievance Submission
Submit grievances via the website contact form, email, or customer service hotline with detailed information.
Grievance Acknowledgment
We acknowledge receipt within 24 hours and assign a unique grievance ID.
Investigation and Resolution
We investigate and aim to resolve grievances within 7 business days. Delays will be communicated.
Closure and Feedback
We notify customers upon resolution and request feedback for improvement.
Grievance Redressal: Your Concerns, Our Priority
How to Reach Us:
Email: [email protected]
Phone: +91 72400 15573
Our Approach:
Accessibility: Open communication via email and hotline.
Prompt Response: Swift acknowledgment and investigation.
Fair Handling: Impartial examination and resolution.
Transparency: Regular updates on grievance status.
Confidentiality: Privacy of shared information.
Continuous Improvement: Commitment to quality control.
How to Lodge a Grievance
Email: Send details to our email.
Phone: Call our hotline for guidance.
Escalation: Contact the Grievance Redressal Officer for unresolved issues.